Terms and Conditions:
All our customers are entitled to all statutory rights (UK applicable law) when buying goods from The AB Sports. You will need to produce your original receipt as proof of purchase.
Account Management:
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account and password management. The AB Sports does not sell products for purchase by minors. We may sell children’s products for purchase by adults. If you are under 18, you may use The AB Sports only with adequate permission from a parent and/or guardian.
Review and Comments:
Visitors may post reviews, comments and submit suggestions or questions so long as the content is not illegal, obscene, threatening, or otherwise infringing of intellectual property rights. You take entire responsibility of all the contents, reviews, comments posted by you or else directly sent to us.
Site Policies & Changes:
Please review all our policies, such as our Privacy Policy, Shipping Policy etc posted on this website. You must always abide with all these policies while your visit to The AB Sports.co.uk . We reserve the right to make changes to all our policies at any time. We can cancel any order at our sole discretion placed through this website and all payments/funds related to the purchase will be refunded back to the buyers account ( This will be in the worst case scenario and buyer will be fully explained with the reasons for refunds).
Product Liability:
The AB Sports shall not be held liable for any injuries resulting from use of any gears. All gears displayed in our website may not be available for sale due to product unavailability or other reasons, this is a very rare case & we try our level best to restock all the gears ASAP. We deal almost 100% in fresh stocks & latest models but all big manufacturers regularly make changes to their equipments and in such condition if we are not stocked with the (older model) as displayed in our website we will provide you with the latest version available of the same model & will immediately change the details on our website. This is again a very rare case and we will duely inform you about the same and will send you all the details of the latest changes to the model in its new version.
Also, due to the nature of the sport, some reasonably foreseeable impacts may exceed the limitations of our products. “The AB Sports” accepts no responsibility whatsoever, for any injuries sustained or damages caused to peple or property by the misuse of our products. If you have any questions regarding any of our policies, please email us on: [email protected]
New Goods:
If on receipt of your order you are not completely satisfied simply return the goods unused (still sealed in any protective shrink film and bubble wrap) within 7 days and we will provide you with a full refund (or if you prefer exchange or credit against another purchase) of your purchase price minus the postage costs involved. After this time or if the goods have been used we cannot accept returns for refunds. Please make sure returned goods must still be in the same state as delivered to you (not used in practice or match).
We regret that delivery and handling charges are not refundable.
Faulty Goods:
All items are checked by us before despatch. In the unlikely event that you receive faulty goods, we will re-deliver a replacement and cover your carriage costs of the faulty goods back to us. Please report any damage or suspected damage caused by our delivery agents during shipping on the day of receipt to ensure our right to seek compensation from them. This statement does not affect your statutory rights in any way.
Guarantee:
All of our cricket bats are guaranteed against premature breakage in the course of reasonable use and care for a period of one cricket season from the time of purchase. Should you experience any problems at all please let us know so that we can suggest an appropriate course of action. We always try to be very helpful and arrive at a fair decision.
Our Cricket Bat Guarantee and Warranty:
We at The AB Sports are proud of the quality of all our bats and will always replace or repair bats (in the warranty period – First Season) that have genuine faults in materials or workmanship.
Please note that manufacturers keep changing the shape, look and feel of their products every now and then to use the best technology and get the best performance. So there is a slight chance that the product that you receive does not match the exact picture shown on the website. We can not guarantee that you will get exactly what you see on our website, but we do guarantee that all our products are 100% genuine and directly sourced from the brand manufacturers.
We offer a fair usage warranty for one season with all of our bats, apart from those that are subjected to the optional secondary drying process. This warranty covers all repairs required that are caused as a result of the reasonable use of the AB Sports bat. Reasonable use involves, and is limited to, using the “AB Sports” bat(s) to hit balls specifically designed for use in the sport of cricket.
It is important to note that during the course of a bat’s life, most damage is not due to a faulty bat but simply the nature of the impacts and forces involved in the game, especially during mishit and mistimed shots which are the fault of the batsman and NOT the bat. NO manufacturer will give a guarantee against damage or breakage of a cricket bat. Bats break in various ways and for a whole variety of reasons and if in our view the bat has broken due to a manufacturing fault (and not by misuse or neglect) and is irreparable, we will endeavour to replace from stock. We are not responsible for damage if our preparation instructions are not followed or the damage is a result of a mishit shot (an edge or blow on the toe), this is the fault of the batsman and NOT the bat. In these cases, we may be able to help repair the bat but this may be chargeable, please discuss any problems with us first.
Genuine faults; we’ll always repair, where possible, or replace, where necessary and as quickly as possible. The price of the bat has no reflection of whether a bat cracks or not, they all crack! It is true that the most expensive bats hit the ball better because they are usually softer. Generally expensive bats are more likely to crack, dent or break than cheaper bats. It has been seen that too many people are far too quick to blame the bat when the fault really lies with the batsman. Bats are designed to hit the ball 12-20cm (5 to 8 inches) up from the bottom (toe) and in the middle of the blade. Failure to do this may result in damage that is not covered by any guarantee or warranty. The edges, toe and shoulders of the bat are necessarily not as thick as the sweet spot and are consequently more prone to damage. Damage caused to these areas (edges, toe and shoulders), whilst obviously not intentional is the responsibility of the customer. A very small percentage of bats sold are liable to crack under the massive stresses which take place when the ball hits the willow. This is why it is very important that you should take care when playing with your bat for the first time, you MUST ensure you have knocked in your bat, especially on the sides and on the bottom. Even if a bat is described as ready-to-play you should take care when using it in its infancy (it is usual for a cricket bat to have many minor cracks in the face.)
Unfortunately, we do receive bats back from customers who have mistreated their bat, and if the manufacturer recognises this, they will return the bat to the customer untouched. If a bat is returned to us and the manufacturer agrees there is a fault with the bat, they will then either fix or replace the damaged bat. Returns can take up to 4 weeks to repair or replace. If you do feel your bat has cracked or split and that there is a flaw with the willow, please return it to us with a note explaining what happened. If the bat is over 12 months old, you will have little or no case for replacement. Our aim is to provide quality equipment at an affordable price with a sleek process to enhance your enjoyment. A bat with a genuine fault will be replaced at the manufacturer’s discretion.
The AB Sports reserve the right to renege on this warranty if they believe that the bat has been used in ways not deemed reasonable. The AB Sports also reserve the right to renege on this warranty if labels were removed or chosen not to be applied.
No cash refunds will be offered and the postage costs relating to the returning of bats will be borne by the customer.
Prompt Service/Shipping:
Our goal is to ensure that all of our customers are completely satisfied and so we always try for prompt service and shipping.
Stock orders are usually shipped within a week. By and large, all our bats are custom made, as we offer options of weight, sticker, grip, toe guard etc. to choose from before you place your order. However, heavy customised orders usually take 3-4 weeks turnaround time depending upon the exact requirement as there are multiple options for you to choose from like: Grains, Shape, Handle, Profile thickness, Concaving/Convexing, length of Blade and/or Handle, initials or your name laser printed on back of the bat. Having said that, sometimes this process is a bit quicker depending on the overall demand. If you have any such customised or personalised requirement, please update the note on the checkout page so that we can get in touch and explain you the process and timeline.
Please feel free to stay in contact with us during this time to see how things are going. Shipping is by Royal mail or Private Courier and is traceable to most countries. Dispatch is confirmed via E-mail along with tracking details and confirmation of credit card charge if applicable. If you would like quicker shipping by DHL couriers please ask us for a quote.
Parcel contents are insured against loss when sent in order to minimize the risk to the customer. We have so far had no problems and if any occur we make sure we are covered.
Import Tax & Duties:
For shipments, generally valued over certain value you may be subjected to import duties/taxes, which are levied upon importation to your country. Additional charges by customs must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country. If you are unsure of these, you should contact your local customs office for further information. Customs forms for all international packages list the value of your order’s contents. Generally, this is not a problem as the goods do not attract a high value. However, in case you are presented with any custom or mport duty from HRMC (UK) or your local country’s duty officials “The AB Sports” shall not be responsible for any kind of import duties, custom duties, import VAT, Forwarding/Clearance or any kind of local taxes levied on the equipments upon reciept of the shipment. In any such cases buyers are solely responsible for paying these charges.